Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase. Sale items are final sale and cannot be returned.

How to Start a Return 

You can initiate your return directly through our Return Center — it's the fastest and easiest way to get the process started.

Prefer to reach out directly? You're also welcome to email us at support@shoploma.co with your order number and we'll guide you from there.

Please note that items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer. The original shipping fee is non-refundable, unless the return is the result of our error (wrong item or damaged product).

Damages & Issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right with a free replacement or exchange.

Exchanges  If you'd like to exchange an item, the easiest way to get started is through our Return Center. We always recommend exchanging over returning — it's the best way to make sure you end up with something you love.

Prefer to reach out directly? You're welcome to email us at support@shoploma.co and we'll guide you through it.

European Union If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must still meet the return eligibility conditions above.

Refunds Once we've received and inspected your return, we'll notify you of the approval. If approved, your refund will be issued to your original payment method within 5–10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@shoploma.co.