Refund policy

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase. Items marked Final Sale cannot be returned.

How to Start a Return Email us at support@shoploma.co with your order number and we'll take it from there.

We'll ask a few quick questions about what didn't work — sizing, fit, or something else — and may ask for a photo. It helps us find the right solution for you and improve our pieces going forward.

Please note that items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer. The original shipping fee is non-refundable, unless the return is the result of our error (wrong item or damaged product).

Return Shipping Returns must be shipped DDP (Delivery Duty Paid). Non-DDP packages will be refused or returned to sender, and we will not be held responsible for duties, fees, or lost packages as a result.

Damages & Issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect. Send us a photo along with your order number and we'll make it right with a free replacement or exchange.

Exchanges We always recommend exchanging over returning — it's the best way to make sure you end up with something you love. Email us at support@shoploma.co with your order number and the size or colour you'd like instead, and we'll guide you through it.

European Union If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Email us at support@shoploma.co to start the process. Your item must still meet the return eligibility conditions above. For EU orders, we'll also refund the original standard shipping cost.

Refunds Once we've received and inspected your return, we'll notify you of the approval. If approved, your refund will be issued to your original payment method within 5–10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@shoploma.co.