Shipping policy

All orders are processed within 1–2 business days from the date of purchase. Once shipped, you'll receive a confirmation email with your tracking number and a link to track your order in real time.

Delivery Times United States: 7–10 business days Canada: 8–12 business days International: 10–15 business days

Please note that delivery times are estimates and may vary depending on your location and carrier delays.

Free Shipping Enjoy complimentary shipping on orders over $75 USD (United States), $100 CAD (Canada), $100 AUD (Australia), or £50 (United Kingdom).

Shipping Protection At checkout, you can add shipping protection for $3. This covers your order in the event of theft or damage during transit, giving you peace of mind from the moment your order leaves our hands.

Pre-Orders Some items are available for pre-order. The expected ship date is listed on the product page at the time of purchase. You'll receive a shipping confirmation with tracking once your order is on its way.

Tracking You'll receive a tracking number via email once your order ships. Please allow 2–3 business days for tracking information to update after shipment.

Lost Packages If your package hasn't arrived within the expected delivery window, please reach out to us at support@shoploma.co and we'll do everything we can to make it right.

Incorrect Address Please double-check your shipping address before placing your order. If you notice an error, contact us at support@shoploma.co as soon as possible. We'll do our best to update it if your order hasn't shipped yet. Once an order is in transit, we're unable to make changes.